Pulse Gear Inc. (“we”) respects your privacy and handles personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial law. This policy explains what we collect on pulsegearinc.ca and why.
What we collect
- Order information: name, billing and delivery address, email, phone and the products you buy.
- Payment information: card payments are processed by our payment provider; we do not see or store full card numbers. For Interac e-Transfer we receive the sender name and amount from our bank.
- Messages: what you send through the contact form.
- Usage data: pages viewed, device and browser type, collected with cookies and similar tools.
Why we use it
- To process, deliver and support your orders
- To answer your questions
- To prevent fraud and spam (including Cloudflare Turnstile on forms)
- To understand and improve the site (Google Analytics and Microsoft Clarity), only as permitted by your cookie choices
- To meet legal, tax and accounting obligations
Sharing
We share information only with service providers who help us run the store — payment processing, delivery carriers, email delivery, hosting, analytics and security — and only as needed for those services. Some providers may store data outside Canada. We do not sell personal information.
Cookies
Essential cookies keep your cart and checkout working. Analytics cookies are used only with your consent through the cookie banner, which you can change at any time.
Retention
We keep order records as long as required for tax and accounting purposes, and other information only as long as needed for the purpose it was collected.
Your rights
You can ask to access or correct your personal information, or withdraw consent to optional uses, by contacting our privacy officer at [CONFIRM: privacy contact email].
Updates
We may update this policy and will post the new version here with its effective date: [CONFIRM: effective date].