Return window
You may return eligible items within [CONFIRM: number] days of delivery for a refund to the original payment method.
Condition
- Items must be unused, with no fuel or oil added, and in the original packaging with all accessories and manuals.
- Machines that have been fuelled, started or used are not eligible for a change-of-mind return but remain covered by the manufacturer warranty.
How to start a return
- Contact us with your order number and the reason for return.
- We send return instructions and, where applicable, a return authorisation.
- Once we receive and inspect the item, we issue the refund within [CONFIRM: number] business days.
Return shipping
[CONFIRM: who pays return shipping, and any restocking fee]
Damaged or incorrect items
If an item arrives damaged or is not what you ordered, contact us within [CONFIRM: number] days and we will arrange a replacement or refund at no cost to you.